FAQ
About the product
| What is Kyoto Opal? |
Developed by Kyocera Corporation using its own technology, Opal is artificially created by carefully recrystallizing substances with the same composition as natural gemstones over a long period of time . |
| Do lacquer products require special care? |
When washing, gently remove dirt with water and wash with a soft sponge (you can also use a mild kitchen detergent). Do not leave it in water for a long time. After washing, wipe it with a cloth to remove moisture. Lacquer products are sensitive to extreme dryness and UV rays. Please store in a place away from direct sunlight. |
Regarding delivery
| I want to know more about shipping charges | Shipping is free nationwide. |
About returns and exchanges
| In the case of a return or exchange, what will be the shipping cost? |
In the case of returns or exchanges due to the customer's convenience, shipping charges will be borne by the customer. In the unlikely event that the delivered item is different from what you ordered or is already damaged upon delivery, please return the item to us with the shipping charges paid on delivery. |